Frequently Asked Questions

Here are some of the most Frequently Asked Questions, asked by you, our amazing customers.

If you have a question that’s not covered off here, try our dedicated Help Centre here.  This is a resource that condenses thousands of questions into an easy-to-use section of our site 🙂

No Pong sounds too good to be true. Does it actually work?

Yeah it does!  We’ve tested it on the sweatiest, smelliest people and it literally eliminates armpit odour.  We don’t believe in snake-oil cures, we believe in science.  No Pong creates a pH environment that smelly armpit bacteria can’t survive.

I'm a sweater, so I need an anti-perspirant so I don't turn up to meetings with my 'pits dripping wet

No Pong is an extremely effective deodorant, but it is important to note that it is not an anti-perspirant, and does not contain ingredients (which are often aluminium based) designed to block sweat pores.

Anti-perspirants are actually a completely different category of product, and we are conscious that we do not make those claims.

If you’ve been using anti-perspirants for some time you may find that you sweat more, but you have no body odour. We have also had a lot of people find that after using No Pong for a longer period of time that they actually sweat much less than before, as their pores can breathe freely and their bodies are not constantly trying to produce as much sweat 🙂

Urgh, I don't want to use my fingers to put deodorant on

Why not?  It’s just like a lotion or a cream.  And after you’ve used No Pong for the first time, you’ll find your armpits are a much cleaner place.

What does it smell like?

We’ve designed No Pong to have a light, fresh, gender neutral fragrance that we describe as having notes citrus, with a hint of vanilla.  It’s barely noticeable when worn, and light enough that you can wear a fragrance/perfume over the top as well 🙂

Our full list of ingredients, including all of the 100% pure, certified organic essential oils in our fragrance are listed out here – www.nopong.com/directions

I bought No Pong, but I have an extra $1 charge on my credit card!

Our credit card processor, Stripe, verifies each card before charging it.  They do this to check the validity of a credit card as a fraud protection measure.

Depending on your card, the verification is in the form of a $0 authorisation, but if that fails they then authorise $1 to ensure the card is valid.  Full details of this security procedure are here:

Something to note – the $1 is an “authorisation” not a “charge” as such.  Stripe reverses it immediately after it is placed, and it will automatically drop off your statement.

I'm concerned about using my credit card online. Do you use PayPal?

We only offer credit, or debit card payment via our site.  We can’t take orders over the phone either, as all of our data security is secured to work via our website 🙂

We use Stripe (www.stripe.com) as our payment processor and they allow us to have the industry’s highest level of data security (https://stripe.com/docs/security/stripe) which is actually the same standard as PayPal’s – i.e. PCI DSS Level 1, the payment industry standard for data security.

One thing we did have a customer of ours suggest to another person on Facebook was she uses a prepaid Visa debit card (commonly available at Australia Post, Woolworths and Coles) to do all of her online shopping. That way she can control exactly how much she spends online without any exposure of her personal cards or accounts.

Alternatively, you could see if there is a stockist near you. We have our list of stockists here, and it’s constantly growing – www.nopong.com/stockists

I ordered No Pong. When will it arrive?

We use AusPost for shipping, but to keep costs down, we don’t use registered post (postage would jump up over $8 which we don’t want for our customers!)

The trade off is we can’t see tracking, and once we’ve sent it, its in their hands.

AusPost estimate around 2 – 6 business days for most areas around Australia.

Almost all of the time they do hit those timelines, but sometimes it can take up to double those times, or more for regular, non-tracked mail.

As a progressive online challenger, we’re committed to keeping costs as low as they can possibly be, and our current shipping pricing is about the lowest you’ll find anywhere, for anything online!  Shipping from $3!  It’s a bargain!

You can find out more about shipping on our dedicated page here

What are your tins made out of?

Our tins are made out of a material called “tinplate” which is a combination of tin and steel, and fully recyclable.

We don’t use aluminium, or plastic in our containers, and they’re designed strong and light, to help keep shipping costs as low as possible… something we feel is really important as an online-focused business!

I'm sensitive to sodium bicarbonate in skin care products?

If you have a known sensitivity to sodium bicarbonate (also known as bicarb, or baking soda), we have a product for you – No Pong, Low Fragrance, Bicarb Free.  You can check it out here – www.nopong.com/products

It’s just as effective as the Original bicarb based No Pong, and contains a brand new formula of premium, all natural ingredients to keep you smelling fresh all day.  Of course, we wouldn’t release a product unless we were sure it did what it says on the tin!

Of course, as with any skin care product, if you do notice any sensitivities we suggest you stop using it right away.

It's got coconut oil in it. Will it stain my clothes?

Unlike regular deodorants that often leave a white, powdery stain on your clothes, No Pong does not leave any residue on your clothes at all.

Important to note that you only need a little bit, to create a very very thin, clear layer that should be rubbed in well.  Please also wait a few minutes for it to absorb before putting on tight clothing. This should minimise any ability for it to transfer onto your shirts.

No Pong sticks to skin, not clothes.

How long does No Pong last on shelf?

No Pong is extremely resistant to microbial growth and we conservatively say it will last for 12 months before opening, and 6 months after opening.  Each tin is designed to last about a month for most people so this should give everyone plenty of time!

Will I win the lottery if I buy No Pong?

No, but you will definitely increase your chances of getting lucky.

Any other questions?

We have created a comprehensive resource compiled from thousands of questions, into our Help Centre.  Chances are we have answered something similar before 🙂

This is an amazing resource that condenses the experience of all of our customers into one easy to use section of the site.  If you can’t find what you’re looking for there, you’ll find a link to get in touch as well.  We’re a small, lean team but we aim to get back to all enquiries within 24 hours Mon – Fri.