Privacy Policy

No Pong, (“No Pong”, “We”, “Us” or “Our”) values your privacy and is committed to protecting your personal information including but not limited to your name, email address, and billing and shipping address (“Personal Information”).

This Privacy Policy (“Policy”) describes how and when No Pong collects, uses and shares your information when you use our Services. This Policy applies to our family of websites (the “Site(s)”), which includes www.nopong.com, www.nopong.com.au and any other sites at which this Policy appears and the memberships that you can purchase on the Sites to receive products that we offer or make available through the Sites

Information Collection and Use:  The information We collect from you is used to conduct transactions with you, including fulfilling your purchases of our products to send you information or content in which you may be interested, and keep you abreast of any updates related to our Sites and your Membership.  We also use this information to personalise and continually improve our Sites, Services and your experience with them, with the goal of ultimately serving you better.

Information Collected Upon Registration:  You may browse our Sites without registering.  If you would like to place an order, become a member, and/or request information from us then we require you to register with us on the Sites. When you create, register, or edit your No Pong account, you will be asked to provide certain Personal Information. In some circumstances, such as making a purchase of our products, we will request that you provide your credit card, debit card, or acceptable payment option and your billing address and shipping address, which is stored with Our third-party payment processor. We neither store nor have records of your payment information. You are welcome to not provide Personal Information, but if you do not wish to provide this information then we will not be able to provide you with our products and Services and therefore you cannot become a member.

Information that We Collect About You from Facebook:  You may also register and log-in to Our Sites and Services using your Facebook account. Facebook controls the information collected from you during the registration and log-in process and you expressly grant Us permission to access your Facebook information; No Pong does not, in any way, control the information that Facebook collects from you. If you elect to register and log-in to the Site using your Facebook credentials, you authorise Us to collect your authentication information, including but not limited to your username, email address, encrypted access credentials, and other information that may be available on or through your Facebook account, including but not limited to your name, profile picture, country, hometown, date of birth, and gender. If you log-in to Our Sites using Facebook, you must enter your Facebook email address and password. You will then be redirected to Facebook where you may be asked to grant Us permission to (i) access and collect your Facebook basic information (this may include your name, profile picture, gender, networks, user IDs, list of friends, date of birth, email address, and any other information you have you have set to public on your Facebook account); (ii) send you email; (iii) post to your Wall; (iv) access posts in your news feed; and (v) access your Facebook data at any time even if you are not using Facebook (“Your Facebook Information”). Please note that if you expressly consent to permitting No Pong access to Your Facebook Information, then No Pong will have access to this information even if you have chosen not to make that information public. We will also store this information in your No Pong Membership account on our servers in order to service your account better. For information about how Facebook may disclose your information, including any information you make public, please consult the Facebook Privacy Policy. We have no control over how Facebook uses or discloses the Personal Information you provide to it.

Information We Collect Automatically:  In addition, when you visit the Sites and/or register for Membership, we may collect certain information by automated means, such as cookies, web beacons, and other automated devices. A “cookie” is a text file that websites send to a visitor‘s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, is used to transmit information back to a web server. We also may use third-party website analytics tools (such as Omniture, Google Analytics, and Facebook Insights), that collect information about visitor traffic on the Sites. The information we may collect by automated means includes:

  • Information about the devices our visitors use to access the Internet (such as the IP address and the device, browser, domain name and operating system type)
  • URLs that refer visitors to our sites
  • Dates and times of visits to our sites
  • Information on actions taken on our sites (such as page views and site navigation patterns)
  • A general geographic location (such as country and city) from which a visitor accesses our websites
  • Search terms that visitors use to reach our sites and the webpage that led you to the Sites

Cookies and other Tracking Technology:  Cookies Information: Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the Service. No Pong uses cookies to help recognise you as a repeat visitor, to improve the quality of our Service, and to try and make your browsing experience meaningful. When you enter our Sites, our web server sends a cookie to your computer which allows us to recognise your computer but not specifically who is using it. By associating the identification numbers in the cookies with other customer information when, for example, you log-in to the Service, then we know that the cookie information relates to you. Some of the cookies used by our Service are served by us, and some are served by third parties who are delivering services on our behalf. Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different browsers. By blocking or deleting cookies used on our Service, you may not be able to take full advantage of our Service.

Local Storage Objects: We may use Flash Local Storage Objects (“Flash LSOs”) in order to store your Sites preferences and to personalise your visit. Flash LSOs are different from browser cookies because of the amount and type of data stored. In addition, you cannot control, delete, or disable the acceptance of Flash LSOs through your browser. For more information on Flash LSOs, or to learn how to manage your settings for Flash cookies, go to the Adobe Flash Player Help Page, choose “Global Storage Settings Panel” and follow the instructions. To see the Flash LSOs currently on your computer, choose “Website Storage Settings Panel” and follow the instructions to review and, if you choose, to delete any specific Flash LSO.

Log File Information or Log Data:  Our servers automatically record information (“Log Data“) created by your use of the Services. Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information. We receive Log Data when you interact with our Services, for example, when you visit our websites, sign into our Services, interact with our email notifications, or visit a third-party website that includes a No Pong button or widget. No Pong uses Log Data to provide our Services and to measure, customise, and improve them.

Clear Gifs Information: When you use the Service, we may employ clear gifs (a.k.a. Web Beacons), which are used to track the online usage patterns of our users anonymously. No personally identifiable information from your No Pong account is collected using these clear gifs. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened by recipients. The information is used to enable more accurate reporting, improve the effectiveness of our marketing, and make No Pong better for our users.

Site Analytics: As noted, we may use automated devices and applications, such as Google Analytics, to evaluate usage of our Sites. We also may use other analytic means to evaluate our Sites. We use these tools to help us improve our Sites, performance and user experiences.

Links: No Pong may keep track of how you interact with links across our Services, including our email notifications, third-party services, and client applications, by redirecting clicks or through other means. We do this to help improve our Services, to provide more relevant advertising, and to be able to share aggregate click statistics such as how many times a particular link was clicked on.

Third-Party Ad Networks: We may use third parties such as network advertisers to serve advertisements on Our Sites. We may display advertisements on Our Sites, participate in third party ad networks and make available to Our Sites users specific offers from third-party companies. Some of the advertisements you see on the Sites are delivered by third parties who also collect information through cookies, web beacons, and other technologies about your online activities, either on Our Web Sites or across the Internet, in an effort to understand your interests and deliver you advertisements that are tailored to your interests. These third parties include advertisers, advertising agencies, and ad networks that may collect information when you view or interact with one of their advertisements. These companies may offer you a way to choose not to have your information used for advertising purposes.

In addition, some of these companies are members of the Network Advertising Initiative (“NAI”), which offers a single location to opt out of receiving tailored ads from member companies. To opt out of information collection by NAI member companies, or to obtain information about the technologies they use or their own privacy policies, please visit the NAI consumer opt out page.

No Pong does not have access to the information these third parties may collect about your interests to deliver relevant advertising to you, and the information practices of these third parties are not covered by this Privacy Policy. In addition, No Pong with third parties to help us track the ads that are delivered to you, in particular to control the number of times you receive the same ad, and to analyse the effectiveness of advertising on the Sites.

Information Sharing and Disclosure: We may disclose your private Personal Information in the limited circumstances described below.

  • With Your Consent: We may share or disclose your Personal Information at your direction, such as when you authorise a third-party web client or application as log-in credentials when you register for Membership.
  • Service Providers: We engage service providers to perform functions and provide services to us in Australia and abroad. We may share your private Personal Information with such service providers subject to confidentiality obligations consistent with this Privacy Policy, and on the condition that the third parties use your private personal data only on our behalf and pursuant to our instructions.
  • Compliance with Law and Prevention of Harm: Notwithstanding anything to the contrary in this Policy, we may preserve or disclose your Personal Information if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the rights and safety of any person, including, but not limited to, other members; to address fraud, security or technical issues; or to protect No Pong’s rights or property. However, nothing in this Privacy Policy is intended to limit any legal defences or objections that you may have to a third party’s, including a government’s, request to disclose your information.
  • Business Transfers: In the event that No Pong is involved in a bankruptcy, merger, acquisition, reorganisation or sale of assets, your Personal Information may be sold or transferred as part of that transaction. The promises in this Privacy Policy will apply to your information as transferred to the new entity.

How We Protect Your Information:  We are committed to protecting the information we receive from you. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on Our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved. We have implemented commercially reasonable precautions, which are designed to protect your information from unauthorised access, disclosure, use and modification. From time to time, We review our security procedures to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable. In addition, only those employees and third parties who need access to your Personal Information in order to perform their duties are allowed such access. You should take steps to protect against unauthorised access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a password that nobody else knows or can easily guess, and keeping your password private. Also, you should never share your log-in information with others. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorised password activity. To change your Facebook password, you must go to the Facebook site and follow its procedures for changing your password.

Modifying Your Personal Information:  You may modify any Personal Information that you have submitted by logging into your account and updating your profile information. Please note that copies of Personal Information that you have updated, modified or deleted may remain viewable in cached and archived pages of the Sites for a period of time. If you would like to access or modify your Facebook profile information, or adjust the types of information we receive from Facebook, you must adjust your Facebook account settings directly through Facebook. We have no control over how Facebook shares your information with us or other third parties. The information you provide to Facebook is subject to the Facebook Privacy Policy.

You may request your personally identifiable information be provided to you in writing to be providing by emailing [email protected]

Cancelling Your Monthly Subscription:  You may cancel your No Pong monthly subscription at any time.  It is our policy that all customers manage their own account with respect to cancellation and modification of their account details, via their account page at https://www.nopong.com/my-account/

We would only intervene in the process of modifying a customers account information or status if there was a technical issue preventing them from accessing the page, in which case we’d be delighted to help.

Cancelling, and resubscribing is easy.  Just log-in to your account and go to “My Account”, then update the details of your orders there.

Changes to this Policy:  We may revise this Privacy Policy from time to time and will post such revisions to our Sites.  The most current version of the policy will govern our use of your information and will always be at https://www.nopong.com/privacy-policy/

If we make a change to this policy that, in our sole discretion, is material, we may notify you via an email to the email address associated with your account.  By continuing to access or use the Services after those changes are posted and become effective, you agree to be bound by the revised Privacy Policy.